Wrkhealth
Wrkhealth Platform Design
UX Research, UX Design, UI Design
Overview
About Wrkhealth
Wrkhealth is a clinical information system (CIS) that simplifies practice management, allowing doctors to focus on patient care by providing an intuitive, interconnected platform tailored to the workflow of specialists.
My Role
I worked on evolving Wrkhealth from an MVP to a more developed, user-centered design. I conducted a contextual inquiry in a surgeon’s clinic over five days, gathering qualitative insights on staff workflows, patient interactions, and the existing practice management software. I then led collaborative ideation sessions with the design team, iterating on low- and high-fidelity wireframes and conducting user testing to refine key usability challenges and enhance the platform’s functionality.
The Problem
Specialists require a streamlined and user-friendly practice management system that simplifies daily operations, reduces administrative overhead, and allows them to focus more on patient care.
Design Challenge
How might we create a seamless and efficient practice management platform that integrates smoothly into specialists' workflows, optimizes administrative tasks, and enhances the overall patient experience?
My Process
User Research
Conducted a contextual inquiry in a surgeon’s clinic over five days.
Gathered qualitative insights on:
Staff workflows – Identified inefficiencies in administrative tasks.
Patient interactions – Examined scheduling, documentation, and communication pain points.
Current software limitations – Evaluated how existing tools were used and where they fell short.
Findings helped define key user pain points and opportunities for improvement.
Design and Prototyping
Led collaborative ideation sessions with the design team.
Created wireframes incorporating insights from ideation sessions.
Iterated on designs to ensure alignment with Wrkhealth’s core values and users needs.
Usability Testing
Conducted task-based testing on low fidelity prototype with specialists and administrative staff to refine designs.
Integrated feedback into high-fidelity designs for refinement and usability improvements.
Implementation
Worked with engineers to translate designs into a functional platform.
Ensured:
Consistency between design and final product.
Scalability for future improvements.
Alignment with Wrkhealth’s vision and user needs.
The refined design moved Wrkhealth beyond MVP to a more developed, user-friendly solution.
Outcomes
Business Impact
Improved Workflow Efficiency – Specialists and administrative staff experienced smoother, more intuitive workflows, reducing the time spent on manual administrative tasks.
Enhanced User Adoption – The refined platform design increased engagement among healthcare professionals, making Wrkhealth a more integral tool in daily practice management.
Reduced Cognitive Load – Clearer navigation, structured patient records, and an optimized CIS interface helped doctors and staff focus more on patient care rather than system complexities.
Scalability for Future Growth – The updated design provided a strong foundation for future iterations, ensuring that Wrkhealth could evolve alongside user needs and industry advancements.
Personal Learnings
The Power of Contextual Inquiry – Observing specialists and staff in real clinical settings provided invaluable insights that traditional interviews alone would not have uncovered.
Iterative Design Drives Better Outcomes – Conducting usability testing and refining low- to high-fidelity prototypes ensured that the final product aligned with real-world user needs.
Cross-Disciplinary Collaboration is Key – Working alongside engineers, healthcare professionals, and designers reinforced the importance of seamless communication between teams for successful implementation.
Balancing User Needs and Business Goals – The challenge was not only to improve usability but also to maintain alignment with Wrkhealth’s core values while ensuring the platform was scalable and future-proof.
